Shipping policy
Shipping Policy
1. Delivery Countries
Orders placed through the Eveline Cosmetics international online store may be delivered to the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Ukraine.
Customers should select their delivery country before shopping to view the correct currency, product availability, prices and delivery options.
Orders intended for delivery within Poland may be redirected to the Polish Eveline Cosmetics online store.
2. Available Delivery Methods
Depending on the destination country, orders may be delivered through one or more of the following carriers:
- DHL Courier,
- DPD International,
- InPost International Parcel Locker or ParcelPoint,
- Packeta courier delivery,
- Packeta pickup points,
- Meest,
- Nova Post pickup points,
- Nova Post home delivery.
Not every delivery method is available in every country. The available options are displayed during checkout after the Customer selects the delivery country and enters the delivery address.
3. Delivery Costs
Delivery costs depend on:
- the destination country,
- the selected carrier,
- the selected delivery method,
- whether cash on delivery is available,
- the weight and dimensions of the Order,
- any promotional free-delivery conditions applicable at the time of purchase.
The final delivery cost is displayed in the checkout before the Order is submitted.
The delivery prices and options shown in the checkout for the selected country take precedence over general information published elsewhere on the Website.
4. Free Shipping
The Seller may offer free shipping for selected delivery methods, countries, Products, order values or promotional periods.
The current international store may also display temporary free-shipping promotions covering all available delivery methods.
The conditions of any free-shipping offer are displayed on the Website or in the checkout and may be subject to a minimum Order value, selected Products, delivery country or promotional period.
5. Cash on Delivery
Cash on delivery is available only in selected countries and for selected delivery methods.
Any additional cash-on-delivery fee is displayed during checkout before the Customer submits the Order.
Where cash on delivery is not displayed as an available payment option, the Order must be paid for in advance using one of the payment methods offered in the checkout.
6. Order Processing and Delivery Time
The estimated delivery time depends on the destination country and the selected carrier.
The average delivery time is approximately 2–5 business days from dispatch. Business days are Monday to Friday, excluding public holidays.
Delivery estimates are indicative and may be extended due to:
- public holidays,
- periods of increased order volumes,
- carrier delays,
- adverse weather conditions,
- customs or border procedures,
- circumstances beyond the Seller’s reasonable control.
Unless otherwise agreed or required by applicable law, the Order should be delivered no later than 30 days after it is placed.
7. Shipment Confirmation and Tracking
Once the Order has been dispatched, the Customer will receive a shipment confirmation at the email address provided when placing the Order.
The message may contain:
- the shipment number,
- the name of the carrier,
- a link to track the shipment on the carrier’s website.
Tracking availability and the frequency of tracking updates depend on the carrier.
8. Delivery Restrictions
The availability of individual delivery methods may be subject to restrictions imposed by the carrier, including restrictions concerning:
- shipment weight,
- parcel dimensions,
- delivery area,
- type of Products,
- access to pickup points or parcel lockers.
The total weight of Products included in a single Order must not exceed 20 kg.
If an Order exceeds the permitted weight or dimensions, the Customer may be asked to divide it into separate Orders.
9. Courier Delivery Attempts
Where an Order is delivered by courier, the courier may make up to two delivery attempts.
The number of delivery attempts, redelivery options and storage periods may vary depending on the carrier and destination country.
The Customer is responsible for providing a complete and correct delivery address, telephone number and email address and for ensuring that the shipment can be collected within the period specified by the carrier.
10. Pickup Points and Parcel Lockers
Orders delivered to a pickup point or parcel locker must be collected within the period specified by the carrier.
The Customer will normally receive an email, text message or application notification containing collection instructions.
If the shipment is not collected within the specified period, it may be returned to the Seller.
Any possibility of extending the collection period, redirecting the shipment or selecting another pickup point is subject to the carrier’s terms and may involve an additional fee.
11. Damaged or Incomplete Shipments
When receiving an Order, the Customer should check whether the parcel appears to be damaged, opened, crushed, wet or incomplete.
If damage or missing contents are identified, the Customer should, where possible:
- report the issue to the courier or pickup-point operator;
- request that a damage report be prepared;
- take photographs of the parcel, shipping label, internal packaging and damaged Products;
- retain the packaging until the matter has been resolved;
- contact Eveline Cosmetics Customer Service as soon as possible.
A courier damage report and photographs may help the Seller investigate the circumstances of the delivery. Failure to prepare a report does not affect any mandatory consumer rights available under applicable law.
12. Uncollected or Undeliverable Shipments
If a shipment cannot be delivered because:
- the delivery address is incorrect or incomplete,
- the Customer cannot be contacted,
- the Customer refuses to accept the shipment,
- the shipment is not collected from a pickup point or parcel locker,
- the carrier’s collection period expires,
the shipment may be returned to the Seller.
After receiving the returned shipment, the Seller may withdraw from or cancel the sales agreement where permitted by applicable law.
Any refund will be processed in accordance with the applicable Terms and Conditions and mandatory consumer law. Additional costs resulting from an incorrect address, repeated delivery or failure to collect the shipment may be charged where permitted by law.
13. Customs and Import Charges
For deliveries to destinations where customs clearance or import procedures apply, the delivery time may be extended.
Unless expressly stated otherwise during checkout, the Customer may be responsible for any customs duties, import taxes, local charges or administrative fees imposed by the authorities or the carrier in the destination country.
14. Final Provisions
Delivery methods, prices, promotional thresholds and estimated delivery times may change.
The delivery method, cost and estimated delivery time displayed in the checkout immediately before the Order is placed are binding for that Order.
Matters not covered by this Shipping Policy are governed by the applicable Terms and Conditions of the eStore and mandatory provisions of law.
