Contact Information

Eveline Cosmetics Customer Service

For enquiries concerning Orders, payments, delivery, returns, complaints or the operation of the international online store, please contact Eveline Cosmetics Customer Service.

Email:
info.eu@eveline.eu

Customers may also use the contact form available on the “Contact” page of the online store.

When contacting Customer Service about an Order, please provide:

• the Order number,
• the email address used when placing the Order,
• the delivery country,
• a short description of the matter,
• photographs or supporting documents where relevant.

Providing this information will help Customer Service identify the Order and process the enquiry more efficiently.

Seller Details

The Eveline Cosmetics online store is operated by:

Beauty Brands Ecommerce sp. z o.o.
ul. Żytnia 19
05-506 Lesznowola
Poland

National Court Register number – KRS: 0000760609
Tax identification number – NIP: 1231417982
Statistical identification number – REGON: 381956358
Share capital: PLN 5,000.00

The company is entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register.

Complaints

Complaints concerning:

• the operation of the online store,
• Orders,
• delivery,
• payments,
• purchased Products,

may be submitted by email to:

info.eu@eveline.eu

A complaint should include, where applicable:

• information allowing the Order to be identified,
• a description of the problem or non-conformity,
• the Customer’s requested resolution,
• photographs of the Product, packaging or shipment,
• any other information reasonably required to assess the complaint.

Customers may also submit a complaint using the contact form available on the Website.

Nothing in this section limits the Customer’s rights under mandatory consumer protection laws applicable in the Customer’s country of residence.